Refund policy
DOMESTIC EXCHANGES
We are pleased to now offer free domestic (US) exchanges.
Exchanges must be requested within 30 days of your order date (when the order was placed) accompanied by proof of purchase. Shipping fees are non-refundable. Due to the nature of our products, exchanges can only be accepted for unworn, unused, original condition items in original packaging. Exchanges cannot be returned or exchanged again.
After processing your exchange request, CAKES body will provide you a free return shipping label via email. Return labels are good for 10 days and must be shipped and scanned by the carrier in this time window. Once your returned merchandise is received and inspected, your exchange product will be shipped to you. We'll waive standard ground shipping fees for exchanges.
Notwithstanding the foregoing, the exchange period for the CAKES Corset Cami by TA3 will be 21 days from your order date.
DOMESTIC RETURN POLICY
Returns must be requested within 30 days of your order date, accompanied by proof of purchase, and are subject to a handling fee*. Shipping fees are non-refundable. Due to the nature of our products, returns can only be accepted for unworn, unused, original condition items in original packaging.
After processing your return request, CAKES body will provide you a return shipping label via email. Return labels are good for 10 days and must be shipped and scanned by the carrier in this time window or the return will not be accepted. Once your return is received and inspected it will be processed for refund in the form of original payment.
*Handling fees are applied to all domestic returns (US). Returns of are subject to a $4.99 handling fee for each item.
Notwithstanding the foregoing, the return period for the CAKES Corset Cami by TA3 will be 21 days from your order date. Returns for the CAKES Corset Cami by TA3 will be subject to a $15.00 handling fee.
INTERNATIONAL RETURN POLICY
We apologize that we are not able to accept international returns or exchanges at this time. For questions, please contact us.
ADDITIONAL DETAILS ON REFUNDS
Refunds are typically processed differently based on the initiating circumstances:
Order Cancellation: Refunds are applied to your original payment method within 3-5 business days once the cancellation is processed, and you will receive a confirmation email.
Returns: Refunds for processed returns usually appear in your original payment method within 5 business days.
General Refunds: Refunds issued for partial discounts or adjustments are generally returned to your payment method within 3-7 business days. Factors Influencing Refund Timelines
Bank Policies: Some refunds may take up to 7-10 business days to reflect on statements, depending on bank regulations.
Payment Provider Differences: Refund timelines may vary for credit cards, third-party payment platforms, and bank transfers.
Special Processing Scenarios: Refunds involving adjustments or processed outside specified return windows may take slightly longer.
What to Do If You Don’t See Your Refund
If your refund does not reflect within the anticipated timeframe:
Check Your Payment Method: Ensure the refund was issued to the correct payment method.
Allow Additional Time: Bank delays might extend the refund timeline beyond 7 days in rare cases.
Contact Support: If the refund hasn’t appeared within 10 business days, reach out to CAKES body support for assistance.
Orders purchased using a gift card will be refunded back to the original gift card.
Items and bundles denoted as ‘Final Sale’ are not eligible for return or exchange. This includes the "Complete CAKES Collection" and the "Sticky Starter Pack"